1. Information We Collect

We collect the following types of information: account & order information (name, email, billing and shipping address, phone number, order history); payment information, processed directly by our secure third-party payment provider (we do not store your full card details); contact form submissions (name, email, phone, message); and automatically collected data such as IP address, browser type, and browsing behavior via cookies.

2. Why We Collect It

We use your data to process and fulfil your orders, communicate with you about your order or enquiries, improve our website and product range, and comply with legal and tax obligations. Where we rely on your consent (for example, marketing emails), you may withdraw it at any time.

3. Legal Basis for Processing (UK GDPR)

We process your data under one or more of the following legal bases: performance of a contract (fulfilling your order), legitimate interest (improving our service and preventing fraud), consent (marketing communications), and legal obligation (tax and accounting records).

4. Who We Share Your Data With

We share data only where necessary with: payment processors, to complete transactions securely; shipping carriers, to deliver your order; and website/analytics service providers, to operate and improve the site. We do not sell your personal data to third parties.

5. How Long We Retain Your Data

Order and transaction records are kept for as long as required for accounting and tax purposes. Account data is kept while your account remains active. Contact form submissions are kept only as long as needed to resolve your enquiry.

6. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, restrict or object to certain processing, and request a copy of your data in a portable format. To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our site uses cookies to keep your cart contents, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.