We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unused and in the same condition you received it, with all original tags and packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at [email protected]. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including personalized or custom orders and items marked as final sale. We do not accept returns on gift cards.

Exchanges

The fastest way to get the item you want is to return the one you have, and once accepted, place a new order separately.

Your Statutory Rights

This 90-day policy is offered in addition to, and does not affect, your statutory rights as a consumer under UK law — including your right to cancel most online orders within 14 days of receipt without giving a reason.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at [email protected].